Call hotline
0911 883 322Fast phone intake.
Client protection
Complaint reception and handling process
SGC publishes complaint channels, response timing and handling steps so every case is recorded and tracked transparently.
SGC listens to serve you better
Every complaint receives a clear handling owner, prompt confirmation and a traceable response.
- Receipt confirmed within 2 hours.
- Typical cases receive a response within 12 business hours.
- Records retained for at least five years.
2h
Receipt confirmation
12h
Typical response
3
Max days if complex
5+
Years record retention
Intake channels
Four intake channels
Send email
sales@sgcominvest.comSend details and supporting documents.
Visit the office
515 Tân Kỳ Tân QuýSpeak directly with the intake team.
Send written complaint
Written submissionRecorded and tracked under the process.
Handling process
Your complaint is handled in five steps
- 1
Submit your complaint
Whenever you need - 2
SGC confirms receipt
Within 2 hours - 3
Classify and route
Handled by SGC - 4
SGC concludes and responds
Within 12 business hours; up to 3 days for complex cases - 5
Records are securely retained
Minimum 5 years
Four complaint categories
Systems & technology
Platform, access, data display and technical issues.
Trading & finance operations
Fees, margin, orders, funding and reconciliation.
People & service
Advisory quality, support and service conduct.
Information & legal
Published information, documentation, process and legal matters.
Leave details and SGC will follow up
Briefly describe the issue. SGC confirms receipt and follows the published handling timeline.
Prepare your name, contact details, event description and supporting documents if available.
Need immediate support?
Call the hotline for immediate intake or review the latest MXV notices.